Refund policy

 

 

 

Refunds

Refunds are only issued for the reasons below.

Damages

Please inspect your order upon reception and contact us within 30 days of delivery with photo/video evidence if the item is defective, damaged or if you receive the wrong item. Once approved, refunds or replacements are processed within 24 hours.

Missing Items

If your order arrives without an item, or missing parts/components, contact us within 30 days of delivery with photos of what you received and details of what's missing. Once approved, we'll send the missing part or issue a refund.

Lost Items

Our products are only classified as lost after tracking is inactive for:

• • 45 days (US shipments)
  • 60 days (international/global shipments)
  • 110 days (Brazil shipments)                  

Once confirmed lost, we will issue a reshipment or refund.

Cancelations

Orders can be canceled and fully refunded any time before they ship usually during the "processing" phase. 

Once an order has shipped, it can no longer be canceled or edited.

Exchanges

The only way to get an exchange is to get refunded for a damaged, defective, or missing item, and make a separate purchase for the new item.

Returns

We do not accept physical returns on any order. If there's an issue with your item, keep it and we'll resolve it via refund or replacement.